IBM.302 Team Project

Here is the Team Project for Production Operation Management :

Make up 3/4 students teams and turn back a typed report to the instructor.

Reports should be somewhere between 5 to 7 pages, not including a copy of the questionnaire.

Students will prepare a 10 to 15 question survey and interview an appropriate official at either 3 tourist class hotels or 3 tourist class restaurant. They will interview each official about their facility or organization does, or manages, any three or four of the following topics :

- Strategic Positioning             -New Services development              -Managing quality

-Organizing the Business        -Yield Management           -Successful Adoption & Diffusion of New Services

In the report, a list of questions that were asked to the official will be included along with the answers the official gave. There will also be a discussion about how the hotels & restaurants differ in their approaches and which you feel appears to be doing best.

You will also include a double paged report dealing with Service Operation Improvment at sky Lounge Restaurant.

Students will be asked to informally discuss their report with the class.

This Team Project will count for up to 20% of the total Grade.

Aj. Steven